Terms of service
These terms govern your use of aquatixofficial.com and your participation in any activity or purchase offered by PTPMA Aquatix Official Watersports ("Aquatix", "we", "us"), based in Amed, Karangasem, Bali, Indonesia.
By booking an activity, buying a product, or using this website, you agree to these terms.
Our services fall into two categories, and different terms apply to each:
- Part A covers freediving, spearfishing and boat activities.
- Part B covers products bought through our online store.
Part A. Freediving, Spearfishing and Boat Activities
1. The Nature of the Activity
Freediving and spearfishing are inherently risky activities that may result in serious bodily injury or death.
These are breath-hold sports conducted in open water, often at depth, sometimes in current, and sometimes far offshore with no bottom in sight. Risks include but are not limited to drowning, hypoxic blackout, loss of motor control, barotrauma to the ears, sinuses and lungs, marine life injury, boat traffic, entanglement, equipment failure, adverse weather, strong current, and injury from a speargun or other equipment.
You cannot participate in any Aquatix activity until you have read, understood and signed our Liability Release and Assumption of Risk. That document is a contract, not a formality. If you are unwilling to sign it, we cannot take you in the water.
2. Medical Fitness
You must complete our Medical Questionnaire honestly before participating.
A "yes" answer does not automatically disqualify you, but it does mean you must obtain clearance from a physician before entering the water with us. Conditions requiring clearance include neurological, cardiovascular, pulmonary, ear and sinus conditions, asthma, diabetes, pregnancy, previous diving accidents, and any regularly taken medication.
You confirm that you are in good mental and physical condition to participate, and that you know of no reason why you should not freedive or spearfish.
If you withhold or misrepresent medical information, you accept full responsibility for the consequences, and we may end your participation without refund.
3. Experience Requirements
Each activity states its own minimum requirements. Some are open to complete beginners. Others require ocean confidence, a freediving certification, or previous experience.
You agree to dive within the limits of your experience, competence and training, with a competent buddy at all times.
We assess suitability honestly and case by case. We reserve the right to decline your participation, or to move you to a more appropriate activity, if we judge a session to be beyond your current ability. This is a safety decision and it is final.
4. Insurance
You are strongly advised to hold travel insurance covering emergency medical expenses, including injury or accident arising from freediving and spearfishing. Many standard travel policies exclude breath-hold diving, so check your cover specifically.
Aquatix holds third party liability insurance for its commercial operations. This does not cover your personal medical expenses. You acknowledge that Aquatix and the Released Parties are not responsible for medical costs arising from injuries sustained during these activities.
5. Instructor and Guide Authority
Your instructor or guide has final authority on all safety matters, including depth limits, session length, site selection, and whether an activity proceeds at all.
You agree to follow all safety briefings and instructions. We may end your session immediately, without refund, if you ignore safety instructions, dive beyond agreed limits, behave dangerously toward yourself or others, or participate under the influence of alcohol or drugs.
6. Weather, Conditions and Changes
Conditions in Amed and North Bali change quickly. Swell, wind, current and visibility all affect whether an activity can run safely.
We may change the dive site, adjust the schedule, or postpone an activity when conditions require it. We will always try to offer an alternative date or site. Where we cancel for safety reasons, refund treatment is set out in our Refund Policy.
7. Certification
Where a course leads to a certification, that certification is issued by the relevant training agency, not by Aquatix, and is awarded only once you have successfully completed all required theory, confined water and open water performance requirements.
Booking and paying for a course entitles you to the training. It does not guarantee certification. If you do not meet all requirements within the scheduled days, you may complete the outstanding elements in a follow-up session, subject to availability and any applicable cost.
8. Spearfishing, Local Law and Conduct
Spearfishing is permitted only at sites where it is lawful and where we take you. It is not permitted in marine protected areas, including Jemeluk Bay.
You agree to follow our eat what you shoot principle, to target only appropriate species and sizes, to avoid protected species and spawning aggregations, and to follow all instructions on gun handling on the boat, at the surface and in the water.
You are responsible for complying with Indonesian law regarding the possession and use of spearfishing equipment.
9. Photography and Footage
We film and photograph many of our sessions, and footage is provided to you as part of several of our activities.
Unless you tell us otherwise in writing before your session, you grant Aquatix permission to use images and footage in which you appear for our own marketing, website and social media. You may withdraw this permission at any time by contacting us, and we will stop using that material going forward.
10. Minors
Participants under 18 require the written consent of a parent or legal guardian, who must sign the Liability Release on their behalf. Some activities carry minimum ages for safety reasons. Please contact us before booking.
Part B. Online Store
11. Products
We sell a small range of branded merchandise. These items are produced and fulfilled by a third party print on demand partner.
12. Orders
Your order is an offer to buy. A contract forms when we accept and confirm it. We may decline or cancel an order, and refund you in full, where an item is unavailable, where there has been a pricing or description error, or where we suspect fraudulent use of a payment method.
13. Pricing and Currency
Store prices are shown in the currency displayed at checkout. Taxes, duties and import charges are covered in our Shipping Policy.
14. Product Descriptions
We describe products as accurately as we can. Colours may vary between screens, and printed items may vary slightly between production runs. Minor variation of this kind is not a defect.
General Terms
15. Payment for Activities
Activity bookings require a non-refundable deposit of USD 100 to secure your date.
All activity prices and payments are in United States Dollars (USD). When you book, we send you a secure online payment link. Payment is processed through our Shopify checkout by credit or debit card, Apple Pay or Google Pay.
If your card or bank charges foreign transaction or currency conversion fees, those fees are your responsibility.
16. Limitation of Liability
To the fullest extent permitted by law, and in addition to the Liability Release you sign before participating, our total liability to you in connection with any activity or purchase is limited to the amount you paid us for that activity or product.
Nothing in these terms excludes liability that cannot lawfully be excluded.
17. Governing Law
These terms are governed by the laws of Indonesia, and any dispute is subject to the jurisdiction of the Indonesian courts.
18. Changes to These Terms
We may update these terms. The version published on this website at the time of your booking or purchase is the version that applies.
19. Contact
PTPMA Aquatix Official Watersports
Amed, Karangasem, Bali, Indonesia
Email: info@aquatixofficial.com
WhatsApp: +1 (226) 210-1308
Last updated: 17 October 2026