Shipping policy

<ul><li><strong>Part A</strong> covers freediving, spearfishing and boat activities.</li><li><strong>Part B</strong> covers merchandise shipped from our online store.</li></ul><hr><h2>Part A. Freediving, Spearfishing and Boat Activities</h2><p>Nothing is shipped for our in water activities. Courses, charters and trips are delivered in person in Amed and North Bali, and all equipment is provided by us.</p><h3>Where You Meet Us</h3><p>Activities start from our dive centre in Amed, Karangasem, Bali, unless we have agreed otherwise with you in writing. Multi day offshore trips depart from locations along the north coast, which we confirm before your trip based on conditions.</p><p>You are responsible for your own transport to and from Amed unless transfers are explicitly included in what you booked.</p><h3>Your Footage</h3><p>Where video or photography is included, edited footage is delivered digitally by download link or shared drive, normally within 48 hours of your session. Nothing is posted to you.</p><h3>Equipment</h3><p>All freediving and spearfishing equipment is provided and stays with us. You are welcome to bring your own gear. We do not ship, post or courier equipment to clients.</p><hr><h2>Part B. Merchandise</h2><p>Our merchandise is made to order by a third party print on demand partner and shipped directly from their production facility.</p><h3>Where We Ship From</h3><p>Orders are produced and dispatched from <strong>Australia</strong>.</p><h3>Where We Ship To</h3><p>We ship worldwide.</p><h3>Processing and Delivery Times</h3><p>Each item is produced after you order, so total delivery time is production time plus shipping time.</p><ul><li><strong>Production:</strong> typically 2 to 5 business days</li><li><strong>Australia:</strong> typically 3 to 7 business days after dispatch</li><li><strong>International:</strong> typically 10 to 20 business days after dispatch</li></ul><p>These are estimates provided by our fulfilment partner and carriers, not guarantees. Customs processing, remote destinations, public holidays and peak periods can all add time.</p><h3>Shipping Costs</h3><p>Shipping is calculated at checkout based on your destination and the items in your order. The cost is shown before you pay.</p><h3>Tracking</h3><p>You will receive a confirmation email when your order is dispatched, including tracking where the carrier provides it. Tracking can take a day or two to begin updating after dispatch.</p><h3>Customs, Duties and Import Taxes</h3><p>For international orders, any customs duties, import taxes or handling fees charged by your country are <strong>your responsibility</strong> and are not included in the price you pay us.</p><p>These charges are set by your local customs authority. We cannot predict them, and we cannot refund them. Parcels refused at customs and returned to sender may be refunded less shipping costs.</p><h3>Incorrect Addresses</h3><p>Please check your delivery address carefully. We cannot change an address once production has started, and we are not responsible for parcels delivered to an address you supplied incorrectly.</p><p>If a parcel is returned to sender because of an incorrect or incomplete address, we can reship it at your cost, or refund it less shipping.</p><h3>Lost or Delayed Parcels</h3><p>If your parcel has not arrived well beyond the estimated window, contact us with your order number and we will investigate with the carrier. See our Refund Policy for how lost parcels are resolved.</p><hr><h2>Contact</h2><p>PTPMA Aquatix Official Watersports</p><p>Email: info@aquatixofficial.com</p><p>WhatsApp: +1 (226) 210-1308</p><p>Last updated: 19 August 2026</p>